Web Hosting FAQ

Hosting (also known as Web site hosting, Web hosting, and Webhosting) is the business of housing, serving, and maintaining files for one or more websites. More important than the computer space that is provided for website files is the fast connection to the Internet. Most hosting services offer connections on T1 lines. Typically, an individual business hosting its own site would require a similar connection and it would be expensive. Using a hosting service lets many companies share the cost of a fast Internet connection for serving files.

The following are the top Fourteen questions to ask your web host (according to Internet Magazine, 2003) and our answers:

We have two advertised web hosting packages. However, Skynet Technologies also offers dedicated servers and custom hosting packages if the more popular hosting packages do not suit your needs.

  • Standard Web Hosting Deluxe Web Hosting
  • 400 MB Storage Space
  • 4000 MB/ Mo. Data Transfer
  • 1 Free Domain Name Registration
  • 20 POP3 E-mail Accounts*/Unlimited Support
  • 1 Hr. Free Website Technical Support/Month
  • FTP/FrontPage Access
  • Password Protection
  • Support for PHP/CGI Shopping Cart
  • 1 MySQL Database
  • Secure Directory
  • Standard Guestbook and Feedback Form
  • Full Website Backups
  • Website Traffic Analysis Reports
  • Ensim Pro Control Panel
  • $25.00 Mo. 800 MB Storage Space
  • 8000 MB/ Mo. Data Transfer
  • 2 Free Domain Name Registrations
  • Unlimited E-mail Accounts*/Unlimited Support
  • 3 Hrs. Free Website Technical Support/Month
  • FTP/FrontPage Access
  • Password Protection
  • Support for PHP/CGI Shopping Cart and Custom Scripts
  • Up to 5 MySQL Databases
  • Secure Directory
  • Standard Guestbook and Feedback Form
  • Full Website Backups
  • Website Traffic Analysis Reports
  • Ensim Pro Control Panel
  • $50.00 Mo.

All of our plans include: FrontPage Support. FTP Access. Personal CGI Bin. All email accounts include optional forwarding and auto response. Unlimited Free Technical Support. Traffic Analysis Reports. Standard Guestbook and Feedback Form. Hit Counter.

You may always ask for your contact personally. Our support center is fairly small. However, we see this as an advantage. Our support personnel are a close-knit group that communicates freely with one another. You will never talk to one representative who promises you one thing, only to talk to another who contradicts the first. Moreover, we pride ourselves on being available to our clients, even at the executive level.

We offer 24/7 network monitoring. Unfortunately, Skynet Technologies is not yet able to offer 24/7 phone support. We do, however, provide an 800 number to all our customers and are readily available from 9am to 5pm Monday through Saturday. All technical support services at Skynet Technologies are free of charge.

Skynet Technologies reserves the right to refuse service to anyone. Sites that may be refused include pornographic sites, sites inciting racism or hatred, and sites depicting excessive graphic violence.

Our more popular packages offer between 400MB and 800MB of storage, however more storage is certainly available. Dedicated servers (servers that host ONLY your website) are also available for those sites that need extensive storage.

Password protected directories are available to all of our hosting customers. Our secure servers boast SSL--secure socket layers. Websites interested in developing e-commerce, creating product databases, and allowing credit card transactions will need deluxe hosting.

We have been hosting websites for over five years.

Yes, both, unless you are under contract with another company that prevents this.

At Skynet Technologies, there is plenty of room for growth. The migration between our packages is seamless.

Absolutely. You will have FTP access to your site with all of our packages.

What specific software do you support? We support FrontPage extensions. Our secure servers support PHP and Perl scripting and MySQL database capabilities. You will also have a personal CGI-bin supporting your website scripts. Our hosting can support extensive e-commerce capabilities from small, home-based sites to corporate solutions.

Although our servers are very reliable, all host-servers go down occasionally. The down time for our sites has always been insignificant (less than 1% of the calendar year). However, if you are concerned with down time, redundancy may be purchased: multiple connections, site mirroring, and multiple mail routing are available

Yes, of course. Scripting capabilities are supported by all our servers. In fact, you will have your personal CGI-bin. E-commerce sites generally require Silver Hosting.

If your site is designed and updated by Skynet Technologies, your site is backed up before and after any major design or content changes. All customers may request a backup at any time.

Traffic Analysis Reports are included in all our hosting packages.