Frequently Asked Questions
cPanel
2. How do I Access phpMyAdmin as a non-administrative user?
3. How do I Add a MySQL database in cPanel?
4. How do I add, edit and delete packages in cPanel?
5. How do I change the root password to cPanel?
6. How do I create a new domain account in cPanel?
7. How do I install Fantastico to cPanel?
8. How do I enable or disable service in cPanel ?
To configure cPanel, please follow these steps:
1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2087.
2. Login as the Administrator using the information sent to you in your setup email.
3. Under the Welcome message click Next.

4. Read the cPanel license agreement.
5. Click I Agree.

6. Under Server Contact E-Mail Address enter your email address.

7. Under Nameserver enter the Primary, Secondary and Tertiary nameservers. If you are utilizing the Skynet Technologies name servers you can use the following:
- ns1.skynetindia.info
- ns2.skynetindia.info
- ns3.skynetindia.info
- ns4.skynetindia.info

8. At the bottom of the page, click Save.
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9. Click Next Step to begin the Initial Quota Scan.

10. Click Next Step to continue past the Enable Nameserver screen.

11. Click Next Step to continue past the Resolver Setup screen.

12. Enter a root MySQL password and click Change Password.

13. Click Finish.

14. Click Continue.
15. Under Server Setup, click Tweak Settings.

16. Under Software find Loader to use for Internal cPanel PHP and click the sourceguardian radio button (it is the third radio button).

17. Click Save.
Your cPanel account should now be configured. You may begin adding domains and users as necessary. You only have to complete the above process the first time you log into cPanel.
2. How do I Access phpMyAdmin as a non-administrative user?
NOTE: The following instructions involve updating configuration files directly on your server. If you are not familiar with updating configuration files, please contact support for assistance.
To give access to a user, please follow these steps:
1. Log into your cPanel web server via Secure Shell (SSH) as the root user.
2. Open the phpMyAdmin config.inc.php file using the following command:
pico /usr/local/cpanel/base/3rdparty/phpMyAdmin/config.inc.php
3. Within this file, find the following line of code:
$cfg['Servers'][$i]['socket'] = '';
4. Change this line to the following:
$cfg['Servers'][$i]['socket'] = '/var/lib/mysql/mysql.sock';
5. Next, find the following line of code:
$cfg['Servers'][$i]['connect_type'] = 'tcp';
6. Change this line to the following:
$cfg['Servers'][$i]['connect_type'] = 'socket';
7. Save and exit the file.
Restart MySQL using the following command:
/etc/rc.d/init.d/mysql restart
3. How do I Add a MySQL database in cPanel?
To add a MySQL database, please follow these steps:
1. Open a web browser and connect to your cPanel Control Panel located at http://ip address:2083.
2. Login as the user for the domain.
3. From the main page, click MySQL databases.

4. Enter a name for the database and click Add Db.

5. Once the database creation completes, click Go Back.
6. Enter a username and password for the database and click Add User.

7. Once the user creation completes, click Go Back.
8. Select the appropriate user and their privileges for the database.

9. Click Add User to DB.
4. How do I add, edit and delete packages in cPanel?
To add a package, please follow these steps:
1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2087.
2. Login as the Administrator using the information sent to you in your setup email.
3. From the Packages menu click Add Packages.

4. Enter the necessary information:
- Package Name: enter a name for the package
- Quota: enter a quota in MegaBytes
- Shell Access: check to give account shell access
- Max FTP Account: enter the maximum number of FTP accounts allowed
- Max Email Accounts: enter the maximum number of email accounts allowed
- Max Email Lists: enter the maximum number of email lists allowed
- Max SQL Databases: enter the maximum number of SQL databases allowed
- Max Sub Domains: enter the maximum number of sub domains allowed
- Max Parked Domains: enter the maximum number of parked domains allowed
- Max Addon Domains: enter the maximum number of add-on domains allowed
- IP: check to enable IP based hosting
- CGI Access: check to grant CGI access
- FrontPage Extensions: check to enable the FrontPage extensions
- Bandwidth Limit: enter a bandwidth limit in MegaBytes
- cPanel Theme: select a theme from the dropdown
- Feature List: select a feature list from the dropdown

5. Click Add.
To edit a package, please follow these steps:
1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2087.
2. Login as the Administrator using the information sent to you in your setup email.
3. From the Packages menu click Edit Packages.

4. Select the Package and click Edit.

5. Edit the package as necessary.

6. Click Edit.
To delete a package, please follow these steps:
Note: Once you delete a package you will not be able to undue this.
1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2087.
2. Login as the Administrator using the information sent to you in your setup email.
3. From the Packages menu click Delete Packages.

4. Select the Package.

5. Click Delete.
5. How do I Change the root password to cPanel?
To change the root password, please follow these steps:
1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2087.
2. Login as the Administrator using the information sent to you in your setup email.
3. Click Server Configuration.

4. Click Change Root Password.

5. Enter the new root password.

6. Re-enter the new root password.
7. Click Change Password.
Note: There is no confirmation request when changing the root password.
6. How do I create a new domain account in cPanel?
To create a new domain account, please follow these steps:
1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2087.
2. Login as the Administrator using the information sent to you in your setup email.
3. Click Account Functions.
4. Click Create a New Account.
5. Enter the necessary information:
6. Click Create.
- Domain: enter a domain
- UserName: enter a username
- Password: enter a password
- Quota: enter a quota in MegaBytes
- IP: check to enable IP based hosting
- CGI Access: check to grant CGI access
- Shell Access: check to give account shell access
- FrontPage Extensions: check to enable the FrontPage extensions
- Max FTP Account: enter the maximum number of FTP accounts allowed
- Max Email Accounts: enter the maximum number of email accounts allowed
- Max Email Lists: enter the maximum number of email lists allowed
- Max SQL Databases: enter the maximum number of SQL databases allowed
- Max Sub Domains: enter the maximum number of sub domains allowed
- Max Parked Domains: enter the maximum number of parked domains allowed
- Max Addon Domains: enter the maximum number of add-on domains allowed
- Bandwidth Limit: enter a bandwidth limit in MegaBytes
- cPanel Theme: select a theme from the dropdown
- IP Address: select an IP address for the domain or choose Auto Assign
- Package: select a package from the dropdown
- Contact Email: enter a contact email adderss
- Reseller: check if the account is a reseller account
- Owner: check if this is the owner reseller account
7. Click Create.
Your cPanel account should now be configured. You may begin adding domains and users as necessary. The above process only needs to be done the first time you log into cPanel.
7. How do I install Fantastico to cPanel?
Before you begin, you will need to purchase a Fantastico license.
To install Fantastico, please follow these steps:
1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2087.
2. Login as the Administrator using the information sent to you in your setup email.
3. From the menu, under Plugins, click Fantastico De Luxe WHM Admin (located at the bottom).

If this option is not available, see the additional steps below.
4. Click Click here to begin the install of Fantastico.

5. Select a version from the dropdown menu. We recommend choosing the Stable version.
6. Follow the remaining installation steps, using the default information.
7. Once this process completes you may exit the browser.
Fantastico should now be configured for your cPanel control panel and you may begin adding various features. To log into Fantastico, open a browser and go to http://ip address:2083. At the bottom of the screen you will see the Fantastico icon; click on it to start Fantastico.

If the Fantastico install option is not available, you will need to manually download Fantastico onto your VPS.
1. Connect to your VPS using an SSH connection.
2. Log in as the Administrator user.
3. Change to the proper cgi folder using the following command:
cd /usr/local/cpanel/whostmgr/docroot/cgi
4. Download the Fantastico install file using the following command:
wget http://www.netenberg.com/files/free/fantastico_whm_admin.tgz
5. Extract the install file using the following command:
tar -xzpf fantastico_whm_admin.tgz
6. Remove the install file using the following command:
rm -rf fantastico_whm_admin.tgz
7. Log out of the SSH connection.
8. Log out and log back into cPanel in a web browser.
9. From the menu, under Plugins, click Fantastico De Luxe WHM Admin (located at the bottom).

10. Continue the install using the steps above.
8. How do I enable or Disable services in cPanel?
The following article explains how to enable and disable services in cPanel. The services that can be turned on and off are as follows:
| Service | Description |
| cpimap | IMAP mail server |
| cppop | POP3 mail server |
| entropychat | An HTML based chat server |
| exim | SMTP mail server |
| eximstats | Generates statistics from the exim log files for SMTP reporting |
| httpd | Apache web server |
| interchange | A shopping cart server |
| melange | Java based chat server |
| mysql | MySQL database server |
| named | BIND DNS server |
| proftpd/pure-ftpd | FTP server |
| spamd | Spam Assassin server |
| syslogd | System message logger |
| exim on another port | Allows a second copy of the exim SMTP server on an alternate port |
To enable and disable services, please follow these steps:
1. Open a web browser and connect to your cPanel Control Panel located at https://ip address:2087.
2. Login as the Administrator using the information sent to you in your setup email.
3. From the Service Configuration menu, click Service Manager.

4. Check or Uncheck the service you wish to enable or disable.

5. Click Save.


